Refund and Return Policy
Effective Date: [Insert Date]
At Fluffy Tail Wet Nose, we want you and your pets to be completely satisfied with your purchase. If you’re not happy with a product, we’re here to help.
1. Returns
- Products can be returned within 30 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- To initiate a return, please contact us at [Insert Email Address] with your order details.
2. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days to your original payment method.
3. Exchanges
- If you need to exchange a product, contact us at [Insert Email Address]. Exchanges are subject to product availability.
4. Non-Returnable Items
- Perishable goods, custom-made items, and sale items are non-returnable unless damaged or defective.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please notify us within 7 days of delivery. We’ll arrange for a replacement or refund at no extra cost.
6. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to our error.
7. Contact Us
For any questions or concerns about your return or refund, reach out to us at:
📧 Email: [Insert Email Address]
📞 Phone: [Insert Phone Number]
Your satisfaction is our priority, and we’ll do our best to make it right! 🐾